Frequently Asked Questions

General Enquiries

My guacamole or another menu item is missing. What should I do?

We are so sorry to hear this, it’s not how we roll. You can reach out to our customer service team for more help.

Can I order online?

You sure can! You can order on the GYG app (download it now from your local App Store) or head on over to our web ordering page to place an order for pick up at your nearest restaurant!

Does GYG offer Delivery?

We deliver via our partners at Uber Eats, Menulog, Deliveroo and DoorDash. Log on to your delivery app to see if we deliver to your area.

Does GYG sell Gift Cards?

We definitely do sell Gift Cards, if you pop into any one of our restaurants, one of the crew will be able to organise this for you. Gift Cards can be loaded with any amount over $10 and have a 3 year expiration date from date of purchase. Why wouldn’t you get friends or family the gift of GYG?!

Does GYG take bookings?

We don’t generally take bookings, but if you have a large group you can contact your local restaurant to see if they can fit you in!

Where is my closest GYG?

Check out our locations page for all restaurant information and to find your nearest GYG!

Do any of your restaurants have drive thrus?

To find your nearest drive thru restaurant and for more information visit the locations page on our website.

Is your packaging sustainable?

Sustainability has always been incredibly important to us at GYG. Our takeaway bags are biodegradable and recyclable. The packaging that our bowls, nachos etc. are served in  is biodegradable and compostable and made from recycled sugar cane pulp, and our cutlery is also compostable. We get our supply from BioPak and work closely with our partner to continue to develop new sustainable packaging options.

How can you buy GYG merchandise?

Unfortunately our merch is reserved for our team and we don’t sell it to the public, however, we do run merch giveaways every now and then so keep an eye on our socials for our next giveaway!

Menu

How do I check the kilojoules or calories for my meal?

The kilojoule and calorie information for all our food is Allergen, Ingredient and Nutritional information available on our website.

Does GYG cater for large events or parties?

GYG is perfect for your next big party or event! Click through to our catering form to find out if your nearest restaurant can cater for you!

Can I customise my meal?

Yes, you can customise your order. At GYG we pride ourselves on using only the best quality ingredients and every order is made fresh just the way you like it!

Do you serve coffee?

Many of our restaurants serve barista-made coffee! Check out our location page for information and to find your nearest restaurant serving coffee!

Does GYG serve Alcohol?

Most of our restaurants serve alcohol. Check the locations page to see if your local restaurant serves alcohol.

What time does breakfast finish?

Breakfast is available at selected restaurants from early until 10.30am. Check out the locations page to find your nearest restaurant.

Do any GYG restaurants serve Halal options?

We do have Halal certified chicken across all our locations. We do however work with other Non-Halal meats and we do not follow Halal processes in the kitchen. If you have any further questions feel free to contact our team.

Do you have a Kids menu?

Our Little G’s menu is full of great options for kids which you can check out here. 

Do you have breakfast options?

GYG restaurants serve breakfast from open – 10.30am every day, find your nearest breakfast restaurant on our locations page and check out our full breakfast menu.

Are you able to cater for my specific dietary requirements?

Our menu is customisable to allow choices for our guests, but if you have a particular food sensitivity or allergy please review the Allergen, Ingredient and Nutritional information.

Do you offer vegetarian and vegan options?

Please find our full menu on our menu page. including menu, filling and nutritional information.

What ingredients are in my meal?

As part of our Clean food promise we are transparent about all the ingredients in our food. You can review Allergen, Ingredient and Nutritional information.

Gomex

What is GOMEX?

GYG’s loyalty program that rewards you for every $1 you spend. Find out everything you need to know by clicking here.

How do I join GOMEX?

You can download GYG’s app and sign up using an email address. Click here to more information and links to download. 

What is the rate of reward?

Earn 1 point for every $1 spent. For every 150 points you receive $10 credit to spend instore, online or GYG’s app.

Franchising

What qualities do you look for in a potential franchisee?

Our best franchisees are energetic, resilient and relentless. You have to be willing to be a hands-on owner operator, leading day to day operations of the business. Most importantly, you need to live and love the GYG values every day!

Do I need a background in food?

No, but a passion for food is a must! You must love to be around food, enjoy fast-paced environments and be passionate about providing high quality, fresh food to our guests.

Do I need a background in hospitality?

You need to understand a ‘hospitality lifestyle’ – long hours, high pressure, non-stop, and demonstrate significant business acumen and a successful career.

How long is the commitment to owning a GYG franchise?

We expect a long term commitment. This is usually in the range of a minimum of 10-15 years, including a 6 month unpaid training and onboarding period.

What is the financial investment needed?

A new restaurant typically costs between $1m – $1.5m to establish. You will need a minimum net worth of $600k to obtain funding from our accredited banks to open a new GYG restaurant.

Work with Us

Do you have jobs available?

We are always looking for amazing people to join the GYG family. Check out our careers page. 

How do I apply for a job at GYG?

We are always looking for new people to join the GYG family! If you think you or someone you might know would be interested in a role at one of our restaurants or our Hola Central HQ. Click here to see what is currently available. 

How can you become a GYG franchisee?

Everything you need to know about becomming a franchisee can be found here.